Privacy Policy

NuAge Consulting Co., Ltd. (hereinafter "NuAge Consulting", "we", "us", or "our") is the data controller responsible for your personal data.

Company: NuAge Consulting Co., Ltd. (incorporated on July 25, 2026) Address: Nagoya, Aichi, Japan Email: contact@nuage-consulting.com Website: https://nuage-consulting.com Representative Director: Pierre Floch Co-Founders: Pierre Floch and Giorgio Vitalone

We collect and process the following categories of personal data:

• Identity data: name, company name
• Contact data: email address, phone number
• Inquiry data: the content of your message or chat conversation

We collect this data when you submit our contact form or use the chat assistant.

Our analytics (Plausible) is cookieless and aggregate: it does not collect personal data, does not identify individual visitors, and stores nothing on your device. When Google reCAPTCHA protects the contact form, Google processes technical data (such as IP address and browser characteristics) to distinguish people from bots.

We process your personal data for the following purposes:

• To respond to your inquiries (legal basis: performance of a contract or pre-contractual measures)
• To provide and improve our services (legal basis: legitimate interest)
• To analyze website usage and improve user experience (legal basis: consent for analytics cookies; legitimate interest for essential cookies)
• To comply with legal obligations (legal basis: legal obligation)
• To send service-related communications (legal basis: legitimate interest)

We do not use your data for automated decision-making or profiling.

We do not sell your personal data to third parties. We may share your data with the following categories of recipients:

• Hosting provider: Vercel Inc. (San Francisco, CA, USA) for website hosting
• Analytics: Plausible Analytics (EU-based, cookieless) for anonymized website usage analysis
• Email service: Resend (resend.com) for processing contact form submissions
• reCAPTCHA: Google reCAPTCHA for spam protection on our contact form

All third-party processors are bound by data processing agreements and are required to protect your data in accordance with applicable law.

Your data may be transferred to and processed in countries outside your country of residence, including Japan and the United States. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Japan has been recognized by the European Commission as providing an adequate level of data protection.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: 3 years from the date of your last interaction
• Analytics: no personal data is collected or retained (aggregate, cookieless statistics only)
• Consent and theme preferences: stored locally on your device until you clear your browser data
• Chat conversation data: not stored beyond the active session

After the retention period, your data is securely deleted or anonymized.

Under the GDPR and the Japanese Act on the Protection of Personal Information (APPI), you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: restrict the processing of your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interest
• Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing
• Right to lodge a complaint: file a complaint with a supervisory authority

To exercise any of these rights, please contact us at contact@nuage-consulting.com. We will respond within 30 days.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

• Japan: Personal Information Protection Commission (PPC): https://www.ppc.go.jp/
• France: Commission Nationale de l'Informatique et des Libertés (CNIL): https://www.cnil.fr/
• Other EU/EEA countries: your local data protection authority

Our website sets no cookies of its own: preferences are stored locally on your device, and our analytics is cookieless. The only cookies that may be set come from Google reCAPTCHA on the contact form. For details and how to manage them, please see our Cookie Policy.

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

For any questions or requests regarding this Privacy Policy or your personal data, please contact us:

NuAge Consulting Email: contact@nuage-consulting.com Address: Nagoya, Aichi, Japan Website: https://nuage-consulting.com